Select news from the Call Center, BPO and Outsourcing industries. Essential for the industry insider:
Learn how call centers can run into trouble with labor laws, what employers are facing from a economic perspective, how a new trend in the BPO space is taking off, and how Human Capital is finally being recognized as an valuable asset…
- Judge Conditionally Certifies Class of Ryla Teleservices, Inc. Call Center Employees Seeking Overtime Pay – In the action, call center employees claim that Ryla Teleservices, Inc. required them to perform uncompensated work before and after their scheduled shifts. That work included booting-up computers, initializing software programs, setting up “call backs,” and reviewing work related emails and instant messages.
- More Than Half of US Employers Can’t Find Right Talent - According to ManpowerGroup’s sixth-annual Talent Shortage Survey, 52% of U.S. employers are experiencing difficulty filling mission-critical positions, up significantly from only 14% in 2010.
- Jobless Claims in U.S. Fall More Than Forecast - Fewer Americans than forecast filed applications for unemployment benefits last week, making it more likely that the surge in April was caused by temporary events rather than a deterioration in the labor market.
- BPOs Looking to Buy Legal Outsourcers – According to interview, LPOs are taking parts of law which are not specific to a particular geography and are developing expertise which transcends geographies.
- Human Capital Management Institute Announces Public Disclosure of Workforce Assets through Human Capital Financial Statements – Human capital and talent management create intellectual capital, competitive advantage, and major costs. Therefore, human capital should be reported as a part of public financial statements. Now for the first time, the workforce can be valued and articulated as a critical factor of company success, allowing investors to make better investment decisions.