2011 State of Call Center Human Capital Survey


In partnership with Emory University’s Goizueta Business School, CallMe! is proud to announce the 2011 State of Call Center Human Capital Survey. This survey will become the go-to guide for understanding the most critical and complex aspect of the call center industry – its people.

Ever curious about how your Call Center matches up to your peers’? Does your company use the latest Best Practices to maximize the return on your Human Capital? How do you rank in the most important workforce KPIs?

In exchange for around 15 minutes of your time, you will receive:

  • An exclusive first look at survey analysis and insights.
  • Entry into our drawing on June 27th for an iPad 2!
  • A chance for your company to be featured in July’s CallMe! Quarterly.

So, what are you waiting for? Click here to begin the survey!

About CallMe!

CallMe! provides expert support to call centers at every stage of the talent lifecycle – including recruitment, performance management, engagement and retention. Leveraging advanced analytics and processes proven in the real world, we increase call center revenue and reduce operating expense by unleashing the full potential of the workforce.

For more about CallMe!, please visit: www.CallMe.io.

For our latest thinking, please visit: CallMe! IQ.