According to reports, APAC Customer Service & NCO Group are going to be combined by One Equity Partners, the private investment arm of JP Morgan Chase. It is reported that One Equity purchased APAC in a deal valued at $470 million.
One Equity, already the majority owner of NCO Group, announced plans to combine APAC into the NCO Group platform. Tom Kichler, Managing Director at One Equity, said,
We believe this combination will allow both APAC and NCO to enhance the levels of service and support that they currently provide to their valued customers. We are excited about investing behind the growth of these two great businesses.
This acquisition comes on the heels of the May acquisition of Protocol Global Solutions by NCO and indicates NCO will continue to move more towards their customer service and BPO offerings.
About APAC Customer Services, Inc.
APAC Customer Services, Inc. (NASDAQ: APAC) is a leading provider of quality customer care services and solutions to market leaders in healthcare, business services, communications, media & publishing, travel & entertainment, financial services and technology industries. APAC partners with its clients to deliver custom solutions that enhance bottom-line performance.
About One Equity Partners
One Equity Partners is the private investment arm of JPMorgan Chase & Co. and manages over $10.5 billion in commitments and investments solely for the bank. OEP enters into long-term partnerships with companies to create sustainable value through long-term growth driven both organically and inorganically. Founded in 2001, OEP has 39 investment professionals in New York, Chicago, Silicon Valley, Frankfurt, Hong Kong and elsewhere around the globe.
About NCO Group, Inc.
NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices throughout North America, Asia, Europe and Australia.
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