Call It a Week! September 23, 2011

Saturday Night Live - Tina Fey and Jimmy Fallon host Weekend Update

The One-Stop, Week-in-Review for BPO News & Call Center News – From a People Perspective – Only at CallMe! IQ.


Awards, Promotions and More

  • Dialogue Marketing earns Detroit’s #11 position on the Inc. 5000 list of America’s Fastest Growing Companies.  President & CEO Alejandro Vargas attributes his company’s growth to expertise and dedication to the industry.
  • The Philadelphia Business Journal recognized GB Collects as one of the best places to work in the Philadelphia region.  Their secret?  Ensuring employees love to come to work, according to President George Bresler.
  • CareCore National loses its respected founder and visionary, Donald Ryan.
  • Convergys answers the call in the Philippines, where it will expand operations.  CEO Jeffrey Fox met with President Benigno Aquino III in New York this week, where he reaffirmed the Company’s long-term interest in partnering with the country.
  • AnswerNet introduces a new cell phone answering service for professionals who cannot immediately answer their phones.  Gary Pudles, AnswerNet’s CEO, believes that these individuals will especially appreciate its safety benefits while they are on the road.
  • John “JD” Deverman was named Director of the new TMone call center that opened in Spearfish, IA, on Wednesday, with an impressive endorsement from the company’s President, Anthony Marlow, touting his “strong work ethic, executive acumen, and former success”.
  • A Focus on Management: Richard Hollerbach joins Georgia-based Focus Receivables Management as VP of New Client Development, while Jim Scesney joins the Company as VP of Government Services.  “Call It a Week!” wishes them both the best in their new positions.
  • Naomi Vanover-Piggot was named director of Call Center operations for Denali Alaskan Federal Credit Union.  All best wishes to her as she moves forward in this new position.
  • Rob Savre joins Repo Remarketing‘s Executive Team as Vice President of Business Services.  We wish him the best in his new role.

Change Agents

Openings, Hirings, Closings &…Layoffs

  • Wells Fargo is closing the doors of its Lake Mary, FL, bill collections center in October, and with it 300 agents who worked there.
  • Tata Business Support Services will no longer be supporting its call centers in Reno, OH, and Milton, FL, which it will be closing.  The closure is due to a loss of two key contracts, according to the Company.
  • West Business Services, a subsidiary of West Corp., may be shedding 30 jobs at its Wausau, WI, site due to reduced business by one client.
  • Synergy Solutions is closing its Johnson City, NY, call center due to the recent flood and also the cost of doing business in the state.  The closing unfortunately washes 200 jobs away.
  • Boston Apparel closes shop for good; call center and 40 agents to depart, as well.
  • Crossfire Marketing announced plans to open a call center in Oroville, CA.  CMO Mason Yamashiro highlighted a new technology that promises to decrease consumers’ electricity use by 20%, and the fun, family-like nature of the Crossfire’s call center.  The Company looks to hire 100 by January.
  • Time Warner reveals plans to open a new call center in Tampa which promises to create up to 500 jobs over the next 5 years.
  • Permanent Jobs in Tempe: TransPerfect, a provider of language interpretation services, is opening a call center in Tempe, AZ, and looking to hire 50 people immediately.  The Company’s VP of Americas, Kevin Obarski, relayed that 100 more might be added in the next year.
  • RCN is looking for 68 agents for its Bethlehem call center.  According to Spokeswoman Kimberly Hellwig, this represents a shift to having all customer service employees entirely in the U.S.
  • 1st Source Servall, a Detroit-based distributor of appliance parts, makes acquisition that will boost need of call center staff by up to 8, according to the Company’s President Kim Adler.
  • Amazon is hiring hundreds of customer service reps for the seasonal pick-up at its newly expanded Huntington, WV, site.
  • Capital One reveals plan to hire 1,800 employees – many of which will be for call center jobs – by year’s end.
  • Alliance Data Systems has plans to hire 50 employees for a variety of sales, customer service, and collections positions at its Lenexa, Kansas call center.
  • Humana is expanding its Cincinnati operations and will bring more than 200 jobs to its newly consolidated call center operations in Springdale and other two locations.
  • DISH Network is signaling that it intends to hire 150 agents for its Tulsa location and to hire 315 customer care specialists for its call center in Thornton, CO.
  • Sitel adds 100 jobs at its Erwin, NY, location.  They will be tax-related and therefore seasonal in nature, according to Site Director Joel Campos.
  • Sioux Falls, IA-based Midco Connections is ramping up for the holiday season with a call for 250 new agents.  According to hiring manager Julia Kuyper, the Company expects a huge ramp up in volume which won’t dissipate until the new year.
  • DialAmerica to add another 60 to 80 employees in Clearwater.
  • Apogee Retail, of Little Canada, MN, is making a big investment in its call center, which promises to create up to 280 jobs.
  • Moore Agents: Convergys to hire 385 for its call center in Moore, OK, according to Site Director Jeremy Shipe.
  • Progressive reveals plans to hire 150 customer service and sales positions at its call center in Colorado Springs by end of 2011.

Mergers & Acquisitions

Buying, Selling & Combining

Did we miss anyone or anything?  If so, let us know!  Email us at, and we’ll be sure to include them in next week’s “Call It a Week!