Global Business Process Outsourcing, or BPO, services have grown significantly in recent years. Here are the Top 10 Largest Global BPO providers based upon published revenue numbers (with apologies to David Letterman and his Top 10 lists).
- IBM (NYSE: IBM) – International Business Machines, or IBM as it is more commonly known, reported revenues of $99.8 billion for 2010. Of that, approximately $12 billion came from either their Global Technology Services or Global Business Services groups.
- Tata Consultancy Services – TCS reported $6.8 billion in revenue in 2010. It is India’s largest BPO services provider and a part of the larger Tata Group of companies (which include everything from cars to chemicals to consultants!).
- Infosys (NasdaqGS: INFY) Infosys showed revenues of $5.3 billion in 2010, an increase of nearly 20% from 2009.
- Wipro Technologies (NYSE: WIT) – Wipro reported $4.7 billion in revenue in 2010. Wipro is a global information technology services company headquartered in India.
- Cognizant (NasdaqGS: CTSH) – Cognizant reported revenues of $4.4 billion in 2010, an amazing increase of more than 40% from 2009.
- Convergys Corporation (NYSE: CVG) – Convergys reported $2.2 billion in revenue in 2010. Convergys bills itself as a leader in relationship management.
- Accenture (NYSE: ACN) – Accenture reported revenues of $27.3 billion for the 12 months ending August 31, 2011. Accenture is a global management consulting and outsourcing company. Of that, approximately $2 billion came from outsourcing services.
- NCO Financial – (Privately help by One Equity Partners) – NCO reported 2010 revenues of $1.6 billion. As a BPO company, it splits is operations into Accounts Receivable Management (ARM), Customer Relationship Management (CRM), and Portfolio Management (PM). Earlier this year, its owners at One Equity purchased APAC, another leading BPO company. It is to be seen whether NCO and APAC will merge operations.
- Genpact (NYSE: G) – Genpact reported revenues of $1.2 billion for 2010. Genpact is a global business process and technology management services company. An offshoot of GE, it went public in 2007. Genpact recently announced expansion in South America.
- Stream Global Services (AMEX: SGS) – Stream reported revenues of $800 million for 2010. As a global BPO, Stream is best known for its sales and customer support services.
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