Sitel, the international business process outsourcing firm, announced quarterly earnings on Friday of last week. In its presentation to bondholders, COO & CFO Patrick Tolbert highlighted strong continued revenue momentum versus Q4 of 2011. Sales had increased 6.1% from $342.7M to $364.1M.
Further, 4th Quarter the SG&A rate saw improvements as the Company has been scaling with growth while also investing in the business. SG&A decreased $3.6M to $94.3M, or 25.9% of sales.
On the downside, EBITDA declined 2.6% to $33.7M year-over-year, a decrease Sitel attributed to softness in its margins.
With 57,000 employees worldwide, the Company is one of the largest BPO providers, focusing on customer care and back-office processes.
(For the full presentation to bondholders, click here.)