Monday 05 Oct 2015
By CallMe in Call Center Operations · April 25, 2012 · No comments
Tags: Case Study, Customer Service, Net Promoter Score
Do remote (or work from home) call center agents damage net promoter score? Here is a case study that suggests they might:
3 Steps to Get Off the Recruiting Treadmill…Now!June 27, 2012 · No comments
Let’s say you run a call center or are responsible for recruiting for a call...
The Call Center Agent Employee LifecycleMay 7, 2012 · 2 comments
Call center agents go through a lifecycle starting at the point they are hired for...
How Call Centers Help Companies Build Better BrandsApril 10, 2012 · 1 comment
Call Centers act as the forward facing representative of the company’s brand. Failing to recognize...
Join hundreds of call center and human capital experts in getting the latest news, analysis and insight from CallMe! free in your inbox.