Tuesday 11 Mar 2014
By CallMe in Call Center Operations · April 25, 2012 · No comments
Tags: Case Study, Customer Service, Net Promoter Score
Do remote (or work from home) call center agents damage net promoter score? Here is a case study that suggests they might:
3 Steps to Get Off the Recruiting Treadmill…Now!June 27, 2012 · No comments
Let’s say you run a call center or are responsible for recruiting for a call...
The Call Center Agent Employee LifecycleMay 7, 2012 · 2 comments
Call center agents go through a lifecycle starting at the point they are hired for...
How Call Centers Help Companies Build Better BrandsApril 10, 2012 · 1 comment
Call Centers act as the forward facing representative of the company’s brand. Failing to recognize...
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