All posts in Human Capital Management

In an interesting developing trend, some companies are turning back to their retirees to help fight against "brain drain": With 10,000 Americans turning 65 every single day, the potential

Can call center metrics help motivate agents? We have seen research that demonstrates that giving employees a sense of how their individual performance impacts overall business results is key. Further,

Does your organization conduct employee engagement surveys? If so, do you know if you are listening to your most valuable employees during the survey? So, whose opinion are you

Have your ever heard a salesperson say "how can I compete, my territory isn't as good"? As Andris Zoltners says in the Harvard Business Review: If you spend much time around

When designing your customer service approach, does your company factor in human elements? If not, this article from McKinsey & Co. might be interesting: Balancing the trade-offs between the

While the saying "show me the money" has stuck since Jerry Maguire and Rod Tidwell were shouting it back and forth, it turns out, in many cases, nonfinancial

In the April issue of The Harvard Business Review, new research from MIT's Human Dynamic Laboratory shows that there is truly a science to building teams. Interestingly, the

In a new white paper, Taleo lays out six best practices to help in the retention of talent. Talent retention is critical for organizations as replacing a top

In a new article in the MIT Sloan Management Review, Gunter Stahl suggests that top performing companies adhere to a set of talent management principals that guide how