Friday 25 Apr 2014
A CallMe! IQ Special Report: The 2012 ATA (PACE) Convention & Expo
May 14, 2012 · No comments
The ATA (American Teleservices Association) held its annual Convention & Expo this month in Hollywood,…
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Call Center Insider: Interview with Tom Rocca, President of SupportSevenApril 23, 2012 · No comments
In a bit of a departure from past tradition, your correspondent wanted to include a...
T-Mobile cutting a net 1,900 call-center jobsMarch 26, 2012 · No comments
T-Mobile announced it will be cutting 1,900 call center jobs nationside. After AT&T‘s effort to...
Sitel Releases Q4 Earnings ReportFebruary 27, 2012 · No comments
Sitel, the international business process outsourcing firm, announced quarterly earnings on Friday of last week. In...
Call It a Week! February 24, 2012February 24, 2012 · No comments
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at...
Xerox to Drop ACS Name to Complete Acquisition of Call Center BusinessFebruary 20, 2012 · No comments
Xerox (NYSE: XRX) acquired ACS in 2010, giving the business services giant a toe in...
Call It a Week! February 10, 2012February 10, 2012 · No comments
Call It a Week! February 3, 2012February 6, 2012 · No comments
Call It a Week! January 27, 2012January 27, 2012 · No comments
Call It a Week! January 20, 2012January 23, 2012 · No comments
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