All posts tagged BPO News
A CallMe! IQ Special Report: The 2012 ATA (PACE) Convention & Expo
The ATA (American Teleservices Association) held its annual Convention & Expo this month in Hollywood, Florida. If attendees had hoped for blue skies and bustling beaches, they received three straight days of rain and wind (CallMe! IQ was there to …
Call Center Insider: Interview with Tom Rocca, President of SupportSeven
In a bit of a departure from past tradition, your correspondent wanted to include a brief note of introduction for this month’s interview with Tom Rocca, President of
T-Mobile cutting a net 1,900 call-center jobs
T-Mobile announced it will be cutting 1,900 call center jobs nationside. After AT&T's effort to take over T-Mobile failed last year, it looks like the struggling cellphone carrier
Sitel Releases Q4 Earnings Report
Sitel, the international business process outsourcing firm, announced quarterly earnings on Friday of last week. In its presentation to bondholders, COO & CFO Patrick Tolbert highlighted strong continued revenue
Call It a Week! February 24, 2012
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ Pacesetters Promotions, Awards and other Advancement Fleet management provider ARI has hired Ted Davis as
Xerox to Drop ACS Name to Complete Acquisition of Call Center Business
Xerox (NYSE: XRX) acquired ACS in 2010, giving the business services giant a toe in the growing business process outsourcing space. Since the acquisition, ACS has continued to
Call It a Week! February 10, 2012
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Two call center leaders - Marnie Thuecks and
Call It a Week! February 3, 2012
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Andrew Baum was named vice president of call
Call It a Week! January 27, 2012
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Royal Caribbean was named Business of the Year
Call It a Week! January 20, 2012
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Eric Roberts was named VP of customer contact
