All posts tagged BPO
Sitel’s Opens New Customer Care Center in Florida
Sitel, a leading global business process outsourcing (BPO) provider, today announced the opening of a new call center in Ocala, FL. The new center will bring 500 inbound customer support agents, as well as management and support positions for a …
Are call center agents prone to work-related stress and illness?
The Department of Labor and Employment in the Philippines said that call center agents are prone to many work-related stresses and illnesses. Granted, there is no actual data to back
How Infosys Is Building Its Talent Pipeline
Good advice for any company looking to build its talent pipeline - a critical step in improving performance throughout an organization. For Infosys, a global technology services company headquartered
Sitel Releases Q4 Earnings Report
Sitel, the international business process outsourcing firm, announced quarterly earnings on Friday of last week. In its presentation to bondholders, COO & CFO Patrick Tolbert highlighted strong continued revenue
Xerox to Drop ACS Name to Complete Acquisition of Call Center Business
Xerox (NYSE: XRX) acquired ACS in 2010, giving the business services giant a toe in the growing business process outsourcing space. Since the acquisition, ACS has continued to
Call It a Week! February 3, 2012
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Andrew Baum was named vice president of call
iQor Appoints New CEO
Norman's Merrit Core to Promotion Accounts receivable management and BPO giant iQor announced the promotion of Norman Merritt to President this week. Upon joining in 2003, Merritt served as
As Buffett Invests in IBM, NCO Group Announces Results & Strategic Shift
NCO Group, Inc. ("NCO"), a leading provider of business process outsourcing (BPO), announced today that for the quarter ended September 30, 2011, it generated net revenues of $304.0 million and Adjusted
Call It a Week! October 21, 2011
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Starting the week off, Aetna announced it had
Global Business Process Outsourcing (BPO) Industry to Reach $280 Billion
According to new research from Global Industry Analysts, Inc., the global Business Process Outsourcing (BPO) industry is to reach $280 billion by 2017. Drivers of the expected growth include a focus
