All posts tagged Call Center News
A CallMe! IQ Special Report: The 2012 ATA (PACE) Convention & Expo
The ATA (American Teleservices Association) held its annual Convention & Expo this month in Hollywood, Florida. If attendees had hoped for blue skies and bustling beaches, they received three straight days of rain and wind (CallMe! IQ was there to …
Sitel’s Opens New Customer Care Center in Florida
Sitel, a leading global business process outsourcing (BPO) provider, today announced the opening of a new call center in Ocala, FL. The new center will bring 500 inbound
Carnival Call Center Agents Sent Home
Carnival Cruise Lines announced it is closing its Colorado Springs call center and shifting the remaining 80 agents to at-home positions: Carnival Cruise Lines plans to shift 80 remaining
Navy Federal Buys 4-H Site to Expand Florida Call Center
Navy Federal Credit Union agreed to purchase land from the Escambia County 4-H in a complex transaction designed to allow Navy Federal to expand its call center operations
Kohl’s Call Center Closing in Corsicana, Texas
Kohls, the large department store chain, announced that it will be laying off over 180 call center positions in Corsicana, Texas. In the announcement, Kohls explained that the
Protocol Global Solutions to Add 300 Call Center Jobs
Protocol Global Solutions, an NCO Group company, appears to be in discussions to relocate in order to be able to accomodate up to 300 new call center jobs
Mystery Company Adding up to 760 Call Center Jobs in Tampa
An unnamed company is finalizing plans to add up to 760 call center jobs in the Tampa area, according to city officials. A call center that could bring 760
Orbitz bringing 300 jobs to Aegis call center in Killeen
Online travel site Orbitz announced that it will be adding 300 call center jobs in Killeen, TX: Orbitz World Wide announced Monday that its partnership with Aegis will include
TRG Takes Government Money and Runs
TRG Customer Solutions took more than $250,000 from the State of Virginia to keep a center in Hampton open, but has now announced it will be laying off
Video Intro to the 2012 ATA Convention & EXPO
American Teleservices Association CEO Phil Grudzinski comments on the upcoming ATA conference in Hollywood,
