All posts tagged Call Center

Call center agents go through a lifecycle starting at the point they are hired for the call center job and ending at the point they leave the company.

In a bit of a departure from past tradition, your correspondent wanted to include a brief note of introduction for this month’s interview with Tom Rocca, President of

For the second week in a row, a national air line has announced the departure of a call center from a major city.  Last week, you’ll recall we

This week, Delta Air Lines announced the impending closure of its Sioux City and Seattle Reservations Centers.  A combined 353 workers - 165 in Sioux City and 188

Call Centers act as the forward facing representative of the company's brand. Failing to recognize this puts the entire company's brand at risk: The more pressing challenge to tackle

From a customer service perspective, if you want to better understand your customers, turning to the forward facing member of your brand is critical. For many companies, the

The Department of Labor and Employment in the Philippines said that call center agents are prone to many work-related stresses and illnesses. Granted, there is no actual data to back

Continuing the theme of job cuts today in call centers, QVC is cutting 600 people in its Chesapeake, VA call center: More than 600 people will soon be out

Bad news for 300 Convergys Corp. employees in Louisiana: Call center operator Convergys Corp. says it will close its Baton Rouge, La. center in May, affecting at least 300