All posts tagged Employee Engagement

Can call center metrics help motivate agents? We have seen research that demonstrates that giving employees a sense of how their individual performance impacts overall business results is key. Further,

Does your organization conduct employee engagement surveys? If so, do you know if you are listening to your most valuable employees during the survey? So, whose opinion are you

In a new white paper, Taleo lays out six best practices to help in the retention of talent. Talent retention is critical for organizations as replacing a top

We have written extensively on the true cost of disengagement in the workforce, but this blog post reiterates some of the financial impact that disengaged employees place on

For call centers, analytics are a way of life. Traditional metrics such as wait times, utilization or shrinkage are well understood, but new analytics, those that focus on

In a new article in the MIT Sloan Management Review, Gunter Stahl suggests that top performing companies adhere to a set of talent management principals that guide how

The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Andrew Baum was named vice president of call

We are strong believers that it is particularly important for call centers to match candidates to their center from a skill set and personality standpoint. That being said,

The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Louise Scott has been named Southern Company's new