All posts tagged Featured

In a new article in the MIT Sloan Management Review, Gunter Stahl suggests that top performing companies adhere to a set of talent management principals that guide how

Call center companies often promote top performing agents to managerial positions, but is the practice of hiring from within a wise talent management decision? Research shows that providing a

In their new book, "Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization", Carl Hoffmann, Eric Lesser, and Tim Ringo lay out the steps Delta Airlines went

Continuing our series of interviews with industry insiders, we are excited to share this interview with Frank Eliason (@FrankEliason). Frank, Citibank’s Senior Vice President of Social Media, has been described

There is an interesting new study out from Accenture entitled, "Optimizing Sales Effectiveness to Achieve High Performance: 2011 Sales Performance Optimization Study." Besides having an impressively long name, the

CallMe! recently gave a talk at HR.com entitled, The 80/20 Rule: How to Identify the Right Human Capital Metrics for Your Organization. We are including the introduction and the

CallMe! IQ is proud to profile Tim Searcy, CEO of ACCENT Marketing Services, in our first feature length interview. Tim has spent 25 years in the direct marketing

CallMe! and Emory University’s Goizueta Business Schoolconducted the inaugural State of Call Center Human Capital Survey to provide the industry’s leaders with the most up-to-date data on how

Many call centers struggle against high agent turnover, a problem that strains recruiters and threatens customer relationships.  If you are one of those call centers (and if you’re