All posts tagged Human Capital

In a bit of a departure from past tradition, your correspondent wanted to include a brief note of introduction for this month’s interview with Tom Rocca, President of

For the second week in a row, a national air line has announced the departure of a call center from a major city.  Last week, you’ll recall we

This week, Delta Air Lines announced the impending closure of its Sioux City and Seattle Reservations Centers.  A combined 353 workers - 165 in Sioux City and 188

When designing your customer service approach, does your company factor in human elements? If not, this article from McKinsey & Co. might be interesting: Balancing the trade-offs between the

Is the future of hiring a computer model? There are several companies in the call center space that attempt to utilize a simulation based approach to hiring giving

In the April issue of The Harvard Business Review, new research from MIT's Human Dynamic Laboratory shows that there is truly a science to building teams. Interestingly, the

In a new white paper, Taleo lays out six best practices to help in the retention of talent. Talent retention is critical for organizations as replacing a top

We have written extensively on the true cost of disengagement in the workforce, but this blog post reiterates some of the financial impact that disengaged employees place on

Heading into an economic recovery, however uncertain it might be, it is critical to take the time to examine your talent strategies with an eye on building for