All posts tagged Management
The Call Center Agent Employee Lifecycle
Call center agents go through a lifecycle starting at the point they are hired for the call center job and ending at the point they leave the company. Often, this cycle leads to low engagement and performance and ultimately turnover. In our …
Measure Your Team’s Success – Science of Building Teams
In the April issue of The Harvard Business Review, new research from MIT's Human Dynamic Laboratory shows that there is truly a science to building teams. Interestingly, the
Talent Retention: Six Technology-Enabled Best Practices
In a new white paper, Taleo lays out six best practices to help in the retention of talent. Talent retention is critical for organizations as replacing a top
Interview Your Interviewer: Questions to Ask Potential Employers
We are strong believers that it is particularly important for call centers to match candidates to their center from a skill set and personality standpoint. That being said,
The 80/20 Rule: How to Identify the Right Human Capital Metrics for Your Organization
CallMe! recently gave a talk at HR.com entitled, The 80/20 Rule: How to Identify the Right Human Capital Metrics for Your Organization. We are including the introduction and the
ACS, a Xerox Company, to Buy XL World
Affiliated Computer Services (ACS), a division of Xerox (NYSE: XRX), announced plans to purchase XL World, a provider of outsourced business services in Europe. Roberto Montandon, managing director of
CallMe! Quick Hit: Are Scorecards & Metrics Killing Employee Engagement?
From time to time, we see a thought-provoking article or blog that we feel would be beneficial to discuss with our readers. That is why we created CallMe!
