All posts tagged Metrics
Using Recruitment Process Outsourcing to Reduce Cost Per Hire
Cost per Hire is a critical metric to monitor for any human resources professional. In the call center environment, due to large hiring volumes, seasonal hiring campaigns, and the constant battle with attrition, Cost per Hire becomes even more critical. …
Call Center Turnover Problem? Check Your “Span of Control”
Many call centers struggle against high agent turnover, a problem that strains recruiters and threatens customer relationships. If you are one of those call centers (and if you’re
CallMe! Quick Hit: Are Scorecards & Metrics Killing Employee Engagement?
From time to time, we see a thought-provoking article or blog that we feel would be beneficial to discuss with our readers. That is why we created CallMe!
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