All posts tagged Recruiting

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A CallMe! IQ Special Report: The 2012 ATA (PACE) Convention & Expo

The ATA (American Teleservices Association) held its annual Convention & Expo this month in Hollywood, Florida.  If attendees had hoped for blue skies and bustling beaches, they received three straight days of rain and wind (CallMe! IQ was there to …

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Delta Air Lines Takes Flight from Sioux City, Seattle

This week, Delta Air Lines announced the impending closure of its Sioux City and Seattle Reservations Centers.  A combined 353 workers - 165 in Sioux City and 188

When Performance Trumps Gender Bias: Joint versus Separate Evaluation

Gender-based discrimination in hiring and promotion continues to cause significant problems for companies large and small. In new research, Harvard Business School professor Max Bazeman suggests there are

The Future of Hiring: Human Resources, Without the Humans

Is the future of hiring a computer model? There are several companies in the call center space that attempt to utilize a simulation based approach to hiring giving

Want to Improve Customer Service? Treat Your Employees Better

Want to improve your company's customer service? Focus on treating your employees like you would a customer: Companies with exemplary customer service understand that delivering a superior experience for

Human Resources vs. Talent Management: Why It Matters

As organizations become more aware of the importance of their human capital, moving from a "human resources" structure to a "talent management" structure is key to maximizing the value

IKEA: Hiring on Values As Well as Skills

Building a culture focused company can alleviate many human capital problems, such as high turnover or attrition while improving performance and engagement. Ikea, the Swedish furniture retailer, focuses on hiring for cultural

How Infosys Is Building Its Talent Pipeline

Good advice for any company looking to build its talent pipeline - a critical step in improving performance throughout an organization. For Infosys, a global technology services company headquartered

If Unemployment Is So High, Why Is Hiring So Hard?

High unemployment doesn't mean high availability of skilled workers. Bridging the training gap will be critical for bringing down unemployment and righting the ship. This problem is alarmingly widespread

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Matching Job Seekers to Openings Using Predictive Assessment Tools

As employers seek to hire candidates that better fit their jobs, they are turning to technologies such as enhanced screening and job matching services online. Here are 5

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