All posts tagged Research
6 Keys to Effective Call Center Talent Management
In a new article in the MIT Sloan Management Review, Gunter Stahl suggests that top performing companies adhere to a set of talent management principals that guide how they acquire new talent and manage the talent they already have. After …
Top 5 Largest US Call Center Companies
US Call Center companies are headlining news lately with new hiring campaigns and planned growth. As call center jobs return to the US, these employers look to lead
Call It a Week! November 18, 2011
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Jim Dougherty was hired by OMNI Community Credit
Using Recruitment Process Outsourcing to Reduce Cost Per Hire
Cost per Hire is a critical metric to monitor for any human resources professional. In the call center environment, due to large hiring volumes, seasonal hiring campaigns, and
Working from Home: Just How Productive?
We have seen a continued shift to an at-home workforce, especially in the call center industry. Reasons for the shift include access to a larger pool of talent,
2011 State of Call Center Human Capital Survey
In partnership with Emory University’s Goizueta Business School, CallMe! is proud to announce the 2011 State of Call Center Human Capital Survey.
After the LinkedIn IPO: Impact on Recruiters
The LinkedIn IPO has an abundance of media attention, but aside from questions about valuation, bubbles, and the growth of social media, there is one question that has
