All posts tagged Talent Management

In a bit of a departure from past tradition, your correspondent wanted to include a brief note of introduction for this month’s interview with Tom Rocca, President of

For the second week in a row, a national air line has announced the departure of a call center from a major city.  Last week, you’ll recall we

Can call center metrics help motivate agents? We have seen research that demonstrates that giving employees a sense of how their individual performance impacts overall business results is key. Further,

Is the future of hiring a computer model? There are several companies in the call center space that attempt to utilize a simulation based approach to hiring giving

In a new white paper, Taleo lays out six best practices to help in the retention of talent. Talent retention is critical for organizations as replacing a top

We have written extensively on the true cost of disengagement in the workforce, but this blog post reiterates some of the financial impact that disengaged employees place on

Heading into an economic recovery, however uncertain it might be, it is critical to take the time to examine your talent strategies with an eye on building for

Workforce planning must include planning for the use of contract talent in order keep the focus of the organization in place. If your organization utilizes contract talent, is

T-Mobile announced it will be cutting 1,900 call center jobs nationside. After AT&T's effort to take over T-Mobile failed last year, it looks like the struggling cellphone carrier