All posts tagged Turnover
Talent Retention: Six Technology-Enabled Best Practices
In a new white paper, Taleo lays out six best practices to help in the retention of talent. Talent retention is critical for organizations as replacing a top performer is significantly harder than replacing a lower rated performer, turnover of …
6 Keys to Effective Call Center Talent Management
In a new article in the MIT Sloan Management Review, Gunter Stahl suggests that top performing companies adhere to a set of talent management principals that guide how
Call It a Week! January 20, 2012
The One-Stop, Week-in-Review for BPO & Call Center News – from a People Perspective – Only at CallMe! IQ. Pacesetters Promotions, Awards and other Advancement Eric Roberts was named VP of customer contact
Interview Your Interviewer: Questions to Ask Potential Employers
We are strong believers that it is particularly important for call centers to match candidates to their center from a skill set and personality standpoint. That being said,
Using Recruitment Process Outsourcing to Reduce Cost Per Hire
Cost per Hire is a critical metric to monitor for any human resources professional. In the call center environment, due to large hiring volumes, seasonal hiring campaigns, and
Call Center Turnover Problem? Check Your “Span of Control”
Many call centers struggle against high agent turnover, a problem that strains recruiters and threatens customer relationships. If you are one of those call centers (and if you’re
How Employee Turnover Destroys Shareholder Value
Every day, call center professionals across the world wake up and face a never-ending battle with employee turnover. With annual rates hovering around 70% globally, it is a
