About CallMe! IQ
CallMe! IQ, the online resource for Human Capital issues facing the Call Center and Business Process Outsourcing industries. Produced by CallMe!, the leader in Call Center Human Capital Management.
CallMe! IQ features news, analysis and expert insight on timely issues relevant to call center, BPO, and outsourcing professionals. Areas of focus include employee recruitment, performance management, engagement, and retention.
Analysis, written by the CallMe! management team, offer real world solutions based upon our team’s operational and consulting experience. Our team of experts has advised or operated some of the leading companies across the globe.
Available online at http://iq.CallMe.io or in the CallMe! Quarterly, our quarterly newsletter (sign up here), CallMe! IQ aims to provide intelligent thought and analysis about the issues impacting our focus industries. For a complete listing of articles by date or category, please visit our archive page.
We hope you enjoy CallMe! IQ and find our articles, research and news helpful. Let us know if you have any questions or comments.
About Our Editorial Team
Chris Bracken is CEO of CallMe!, the leader in Human Capital Management for the call center and outsourcing industries. An expert in call center and collections operations, he has an extensive legal, financial, and operational background. Connect with Chris on LinkedIn, Google+, or Twitter. He also writes about how to sell using sales strategy and social selling.
Mark Cook is a seasoned HR executive having worked in some of the world’s leading call center companies. He has hired thousands of call center agents and managers and is an expert in call center human capital management.